Our Services

CallPoint answers calls and books appointments for the home services industry, exclusively for plumbing, HVAC, and electrical companies. We have specialized in home services since 2008 and help local service companies MAXIMIZE THEIR REVENUE with a range of services including:

INBOUND

Don’t let your calls go unanswered! With our full service and overflow call center services, we handle your inbound calls whenever you want – 24/7 or during specific times of day. We help you capture more calls and book more appointments.

OUTBOUND

Never miss another online lead! Our outbound lead management from online sources like Angi and others allows us to quickly capture and follow up on your sales leads. We help drive more revenue from your marketing efforts so you can grow your business.

Are you looking for an in-house solution? If your company has multiple locations, multiple trades, and multiple CRMs, we can help! Our software virtually consolidates call center operations, creating a single, unified call flow experience that will transform your business.

WHEN DO I NEED CALLPOINT?

If any of these issues sound familiar, you’re not alone. We have worked with some of the most successful service companies in the nation and know that being able to effectively handle your calls is imperative. And if you want to do it right, you need a call center expert on your side!

I’m not happy with my daytime answering service
My company is growing but we’re too busy to answer the phone
I want to capture more jobs in our busy season
I’m missing lots of sales opportunities
I’m not very good at talking with customers

I’m always taking calls on a job or while in the truck
I keep turning over CSRs (and don’t have time to train)
My CSR isn’t effective on the phone
My CSR is unreliable
My CSR quit

Want to learn more about how CallPoint operates? Check out ServiceTitan's Toolbox for the Trades podcast where our Client Solutions VP discusses how we give our CSRs the tools they need to succeed!

Customer stories

When Austin opened the doors to Benjamin Franklin Plumbing in Alpharetta, he knew that running an efficient operation was critical to his success. After partnering with CallPoint, Austin accomplished that goal and fast-tracked his company’s growth, while still maintaining a healthy work life balance.

Everything in this business comes down to efficiency. CallPoint has allowed us to bring on more business at a faster pace and manage it well.

Read Austin's story

If you are a customer of CallPoint, we want to hear from you! Our goal is to be a true call center partner and help our customers grow their business and maximize their revenue. Let us know if we are delivering on our commitment by taking a brief survey.