Our Team

Our number one goal at CallPoint is to MAXIMIZE YOUR REVENUE while always providing you, and your customers, outstanding service. We're the call center experts for plumbing, electrical and HVAC companies and we're committed to delivering results for your business.

RALPH JOHNSON

Client Solutions

JAIME TANKERSLEY

Culture & Operations

MATT GEORGE

Sales & Strategy

Our Mission & Vision

MISSION

Strategically handle phone calls for our customers to maximize their revenue.

VISION

To be the best contact center in the home services industry by providing the highest level of service while delivering sales opportunities that achieve business, financial and personal growth for all.

Our Commitment

We have specialized in the home services industry since 2008 and are committed to being a partner to our customers, instead of simply a provider. We accomplish this objective with our TEAM, TECHNOLOGY, and INTEGRATION:

TEAM

With a scalable staffing model and experienced home services professionals focused on superior service, we ensure inbound calls don’t go unanswered and outbound leads aren’t missed.

TECHNOLOGY

Our industry-standard platform offers built-in capacity-management, which helps companies effectively dispatch for profits while allowing our team to efficiently book appointments.

INTEGRATION

We are integrated with Successware and ServiceTitan, creating a unified call flow process with a seamless handoff of appointments from our team to your company. 

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