CallPoint isn't just a normal contact center. We are a partner. Our main goal is to MAXIMIZE YOUR REVENUE and help you grow your business, short term and long term. Answering the call is just the beginning of what we do.
We have a more hands on approach with our customers than any other contact center will. We don’t just sit back and wait for the phones to ring, we are actively working even when the phones aren’t ringing. We are an extension of your team – a consultant. When we answer a call for your company, our goal is to provide the type of service that will turn them into a customer for LIFE! We are not a one-size-fits-all company but rather we get to know you, and your company’s specific needs, and work WITH you to achieve your goals.
At CallPoint, we not only track OUR performance against your call volume, such as service level (percentage of calls answered within our designated timeframe) and conversion (how many calls we turn into appointments), we also dig into what’s happening with YOUR calls. This helps you better understand your call volume and potential areas of opportunity. Another thing that separates us from the pack, is how we dig into the data and focus on results. We take all the data we get from your calls and we formulate it in different ways to further help you grow your business.
"CallPoint has helped us with CUSTOMER RETENTION. We have heard time and time again that many service companies don’t call customers back right away. CallPoint has helped our customers TRUST US because they know we are here for them when they need it." - Safe Electric & Plumbing
We have been serving the home services industry for over 15 years and are always evolving our business to meet the needs of our customers. Want to know what's going on in the industry? Check out some of our recent articles about a variety of topics ranging from when to outsource and what to look for in a contact center, to AI and how it can help your business and tips on when to use AI and when not to. Interested? Read more.
Want to learn more about how CallPoint operates? Check out ServiceTitan's Toolbox for the Trades podcast where our Client Solutions VP discusses how we give our CSRs the tools they need to succeed!
When Austin opened the doors to Benjamin Franklin Plumbing in Alpharetta, he knew that running an efficient operation was critical to his success. After partnering with CallPoint, Austin accomplished that goal and fast-tracked his company’s growth, while still maintaining a healthy work life balance.
Everything in this business comes down to efficiency. CallPoint has allowed us to bring on more business at a faster pace and manage it well.
If you are a customer of CallPoint, we want to hear from you! Our goal is to be a true call center partner and help our customers grow their business and maximize their revenue. Let us know if we are delivering on our commitment by taking a brief survey.
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