AI isn’t a future concept anymore, it’s changing how businesses operate. When it comes to the “personal touch” your customers still expect, AI alone isn’t enough.
As your business grows, so do the demands on your team. New customers, expanded service areas, and busier seasons all bring opportunity, but this also can bring pressure.
As a business grows, so does call volume. In industries like those that handle home services, seasonal fluctuations can overwhelm even the most prepared teams.
Growth is the goal — but when it comes faster than expected, it can become a real challenge.For home service businesses like HVAC, plumbing or electrical companies, success often brings a wave of new demand.
AI – Artificial Intelligence – it’s ALL the buzz these days, and it’s not going to fizzle out. It’s only going to get louder and louder.The biggest question (or debate) is just how much is AI going to “take over.”
There was once a world where robots helping us with our household chores, errands and other everyday tasks was a world of futuristic daydreaming. That futuristic world is now not only upon us, but about to pass us by.
Consistent and professional call and lead handling is key to capitalizing on every opportunity and nurturing valuable customer relationships in every season.
When you think of a contact center what immediately comes to mind? When you partner with CallPoint however, that is NOT all you get (emphasis on “partner”).
Call volume is at its highest in the summer months which means we need enough hands to answer your calls. We look back at the data to get a clear picture of what lies ahead.
Call volume fluctuates throughout the year, especially during the summer months. Here's how we manage high call volume and still provide the most stellar service.
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